Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept credit/debit cards, Tabby (buy now, pay later), bank transfer, and cash on delivery.
Is it safe to shop on your website?
Yes! Our website uses secure SSL encryption to protect your personal and payment information.
Can I cancel my order?
Yes, you can cancel within 2 hours of placing your order. Contact us immediately via WhatsApp.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 2-3 business days across the UAE. Express delivery is available for next-day delivery.
Do you ship internationally?
Currently, we only ship within the UAE. International shipping coming soon!
Can I track my order?
Yes! You will receive a tracking number via email once your order ships. Track it in your account dashboard.
Products & Sizing
Do you offer custom sizing?
Yes! We offer custom measurements for the perfect fit. Contact us on WhatsApp: +971 52 161 8239
What if my size is out of stock?
Contact us! We can notify you when it is back in stock or arrange a custom order.
Can I see the abaya before buying?
Visit our showroom in Umm Al Quwain or contact us to arrange a viewing appointment.
Returns & Exchanges
What is your return policy?
We offer 14-day returns on unworn items with original tags. See our Returns page for full details.
How do I exchange for a different size?
Contact us via WhatsApp to arrange a free exchange within 14 days of delivery.
Contact & Support
How can I contact customer service?
WhatsApp: +971 52 161 8239
Email: info@layerscollection.ae
Instagram: @layers.collection
Snapchat: @mariamstops
What are your business hours?
We are available 9 AM - 9 PM, Saturday to Thursday. Closed on Fridays.